Frequently Asked Questions
What types of products does SosoLuxa offer?
SosoLuxa specializes in a curated selection of stylish apparel and accessories. Our product range includes trendy black t-shirts and eye-catching bracelets, designed to elevate any outfit and express individuality.
How can I determine my size for apparel purchases?
To ensure the best fit, we recommend consulting our size chart available on each product page. This chart provides detailed measurements to help you select the appropriate size based on your body dimensions.
What is your return policy?
We have a 30-day return policy, allowing customers to request a return within 30 days of receiving their item. To be eligible for a return, items must be unworn, unused, and in their original packaging with tags attached.
How do I initiate a return or exchange?
To initiate a return, please contact us at support@sosoluxa.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us.
Are there any items that cannot be returned?
Yes, All jewelry purchases are final sale. We do not accept returns, refunds, or exchanges for any items once an order has been placed and processed.
Due to the personal and hygienic nature of jewelry products, especially earrings and the risk of damage or alteration, all sales are considered non-returnable and non-exchangeable.
Please review your order carefully before completing your purchase.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at support@sosoluxa.com. We will review the issue and, if approved, offer a replacement or repair.
Incorrect Orders
If you receive the wrong item, notify us within 48 hours of delivery so we can correct the mistake.
By completing a purchase, you agree to this policy.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.
Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please check our shipping policy for more detailed information regarding international orders.
What should I do if my item is damaged or incorrect?
If you receive a damaged or incorrect item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and take appropriate action to resolve it.