Frequently Asked Questions (FAQs)

Orders

How do I place an order?

Browse our collection, add your favorite items to your cart, and proceed to checkout. Once your payment is confirmed, you'll receive an order confirmation email.

Can I change or cancel my order?

If your order has not yet been processed or shipped, please contact us as soon as possible. We'll do our best to accommodate your request.

Shipping

Do you ship internationally?

Yes! We ship to many countries worldwide. Shipping options and costs are calculated at checkout.

How long does shipping take?

Processing time is typically 1–3 business days.

Estimated delivery times:

  • United States: 3–7 business days

  • Canada: 7–14 business days

  • International: 10–21 business days

Delivery times may vary during holidays or due to customs processing.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number.

Jewelry Care

How should I care for my jewelry?

To help your jewelry maintain its beauty:

  • Store it in a dry place.

  • Avoid contact with water, perfumes, lotions, and harsh chemicals.

  • Remove jewelry before swimming, exercising, or showering.

  • Clean gently with a soft polishing cloth.

Will my jewelry tarnish?

Proper care will help extend the life of your jewelry. Like most fashion jewelry, minimizing exposure to moisture and chemicals will help preserve its finish.

Materials

What materials do you use?

Our jewelry is crafted from quality materials, including 18K gold-plated pieces. Each product description lists the materials used for that specific item.

Is your jewelry hypoallergenic?

Many of our pieces are suitable for sensitive skin, but individual sensitivities vary. Please review each product description for material details before purchasing.

Returns & Exchanges

What is your return policy?

We accept returns within 7 days of delivery for unused items in their original condition and packaging.

Please note:

  • Earrings may not be eligible for return due to hygiene reasons unless they arrive damaged or defective.

  • Customers are responsible for return shipping costs unless the item is incorrect or damaged.

What if my order arrives damaged?

Please contact us within 48 hours of receiving your order and include photos of the damaged item and packaging. We'll work quickly to resolve the issue.

Payments

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other payment methods available at checkout.

Gift Orders

Is your jewelry suitable for gifts?

Absolutely! Our jewelry makes thoughtful gifts for birthdays, anniversaries, holidays, weddings, Mother's Day, Valentine's Day, and other special occasions.

Do you offer gift wrapping?

If gift wrapping is available, you'll see the option during checkout.

Contact Us

How can I contact customer support?

If you have any questions, we're happy to help!

📧 Email: your@email.com

We typically respond within 24–48 business hours.